customer service strategies

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Is Everyone in Your Business Customer Driven?

I’m sure you get calls every day from people you don’t know about things you don’t need. As you begin developing your own market development plans, have you included everyone on your team that will be impacted by your decisions? Your business development results are only as good as the…


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Now That’s Customer Service

For a lot of people, fountain pens are a thing of the past, old fashioned and out of date. For many more, they are the preferred writing utensil. And, then there are those who just don’t know because they’ve never had the privilege of writing with a really nice fountain…


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31 Days And Counting…Still No Candles

Customer service is an important part of every business.   Being a business owner gives most of us a whole different perspective on how things the way things work inside a business and can sometimes make us more understanding and sometimes a little less so.  Recently, an offer came through from…


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Does Your Training Support You Goals?

This is an excerpt from the book “WAYMISH Why Are You Making It So Hard For Me To Give You My Money?”   We introduce a supermarket cashier to her job by showing her how to scan, how to handle change, checks, credit cards, returns and other necessary basic routines.  We…